Find the young member
Enter the membership number shown in their Virgin Active app.
Virgin Active Rewards
Every move can unlock more.
Rewards turns weekly movement into progress, milestones and rewards in the Virgin Active app.
Members aged 14 to 17 need consent from a parent or legal guardian before they can take part.
Rewards in the Virgin Active appYouth consent
A simple, secure process.
You’ll confirm the young member, verify the required mobile numbers and provide consent for Rewards participation.
Add your details
Provide your contact details as their parent or legal guardian.
Verify the mobile numbers
Enter the six-digit codes sent during the journey.
Review and consent
Check the information, review the terms and confirm consent.
Before you start
Have the young member’s membership number and access to the mobile number linked to their membership. If the number has changed, update it via the Virgin Active app or contact the Call Centre before continuing.
Ready to begin?
Find the young member.
Enter the membership number of the member aged 14 to 17 you are providing consent for. You’ll find it in their Virgin Active app.
Where do I find the membership number?
Follow these four steps in the Virgin Active app.
● Your information is encrypted and kept secure.
Young members
Who are you consenting for?
Parent or legal guardian
Your details
We’ll verify your mobile number before asking you to provide consent.
Mobile verification
Check your phones.
We sent the required six-digit verification codes.
The young member’s OTP is sent to the mobile number currently linked to their profile. If the number has changed, update it via the Virgin Active app or contact the Call Centre, then start again.
Review and provide consent
One last check.
Dear ,
We’re launching our new Rewards programme for members. As is between 14 and 17 years old, we need your consent for them to continue participating.
Please confirm that:
- You are the parent or legal guardian of the selected young member or members.
- You have reviewed and accept the Rewards Programme Terms and Conditions.
- You consent to the selected young member or members participating in the Rewards programme.
✓
Consent recorded
You’re all set.
Thank you, . Rewards enrolment will be processed within 24 hours.
Keep this confirmation for your records. Consent can be withdrawn using the support process while the self-service withdrawal journey is being finalised.